Terms & Conditions

1. About Us

Huckleberry Natural BD is a Bangladesh-based online brand, offering natural products to customers across the country. All orders are processed and delivered within Bangladesh unless we state otherwise.

2. Eligibility

You must be at least 18 years old, or use the website under the supervision of a parent or legal guardian. By placing an order you confirm that the information you provide is true, accurate and complete.

3. Products and Descriptions

We try to describe and photograph our products as accurately as possible. Because our products are natural, slight variations in colour, texture, taste, size or packaging may occur between batches. Screen settings may also affect how colours appear. Such natural variations do not make a product defective.

4. Pricing and Availability

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  All prices are shown in Bangladeshi Taka (BDT) unless stated otherwise.

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  Prices, offers and stock may change without prior notice.

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  If a product is listed at an incorrect price due to a typing or system error, we may cancel the order and inform you before dispatch.

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  Delivery charges are shown or confirmed at checkout or during order confirmation and are separate from the product price.

5. Placing an Order

You can order through our website, Facebook or Instagram pages, WhatsApp, or by calling our hotline. An order is accepted only after we confirm it by phone call, SMS, WhatsApp, email or a dispatch update. We may decline or cancel an order in cases such as unavailable stock, incomplete or unreachable contact details, suspected fraud, repeated unreceived orders, or pricing errors. Please provide a correct name, active mobile number and full delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete information.

6. Payment Methods

We accept Cash on Delivery (COD) and may offer mobile financial services (such as bKash, Nagad or Rocket), bank transfer or card payment. For advance-payment orders, please keep your transaction ID and screenshot until the product arrives. We never ask for your PIN, OTP or card password.

7. Delivery and Shipping

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  Inside Dhaka: usually 1-3 working days after confirmation.

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  Outside Dhaka: usually 3-5 working days after confirmation.

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  These are estimates, not guarantees. Delays may occur due to weather, strikes, holidays, political situations, courier issues or high order volume.

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  We deliver through third-party courier partners. Once handed over, tracking and delivery updates may depend on the courier.

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  Please check the parcel in front of the delivery person where possible. If the package is visibly damaged, opened or tampered with, report it to us immediately on +880 9678771919.

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  If you cannot be reached after multiple attempts or refuse a confirmed order without valid reason, we may limit future COD orders from that number or address.

8. Returns, Replacement and Refunds

We want you to be satisfied. Because many of our products are consumable or health-related, returns are handled as follows:

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  Eligible cases: wrong product delivered, damaged or leaking product on arrival, expired product, or missing items.

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  Time limit: you must contact us within 24-48 hours of delivery with your order number, clear photos and, preferably, an unboxing video.

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  Not eligible: opened, used or partially consumed products; change of mind; taste or preference; damage caused after delivery; and claims made after the time limit.

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  Resolution: after verification, we will offer a replacement or refund at our discretion. Approved refunds are made to the original payment method or by mobile banking within 5-7 working days.

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  Return delivery charges are covered by Huckleberry only when the error is ours.

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  To raise a return or refund request, email huckleberry.bd@gmail.com or call +880 9678771919 (9 AM - 6 PM).

9. Order Cancellation

You may request cancellation before your order is handed to the courier by contacting us with your order number. Once dispatched, cancellation may not be possible, and refusing delivery may affect future COD eligibility. If we cancel an order, any advance payment will be refunded in full.

10. Health and Product Use Disclaimer

Information on our website and social media is for general awareness only and is not medical advice. Our products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, breastfeeding, allergic, under medication or have a medical condition, consult a qualified health professional before use. Check ingredients and storage instructions on the label. Store products as directed and use before the expiry date.

11. Promotions, Discounts and Ads

Offers, coupons and campaign prices are valid for a limited time or while stock lasts, cannot be combined unless stated, and have no cash value. We may withdraw or modify an offer at any time. Prices in advertisements apply only during the stated campaign period.

12. Intellectual Property

All content on this website, including the Huckleberry name, logo, product photos, videos, text, graphics and design, belongs to Huckleberry Natural BD or its licensors and is protected by applicable copyright and trademark laws. You may not copy, reproduce, republish or use it commercially without our written permission.

13. User Conduct

You agree not to: use the website for unlawful purposes; attempt to hack, disrupt or overload our systems; submit false orders or fraudulent payment details; scrape data by automated means; or harass our staff or delivery partners. We may suspend or block access for violations.

14. Reviews and User Content

If you submit reviews, comments, photos or videos, you grant us a non-exclusive, royalty-free right to display them on our website and marketing channels. Content must be honest, lawful and not offensive. We may remove content at our discretion.

15. Limitation of Liability

To the fullest extent permitted by law, Huckleberry Natural BD is not liable for indirect, incidental or consequential losses arising from use of our website or products, delays caused by events beyond our control, or misuse of products contrary to label instructions. Our total liability for any claim will not exceed the amount you paid for the affected order. Nothing in these Terms limits your rights under applicable consumer protection law in Bangladesh.

16. Third-Party Links

Our website may link to third-party sites such as courier tracking, payment gateways or social platforms. We do not control and are not responsible for their content or privacy practices.

17. Governing Law and Disputes

These Terms are governed by the laws of the People's Republic of Bangladesh. We encourage you to contact us first so we can resolve any complaint amicably. Unresolved disputes fall under the jurisdiction of the courts of Dhaka, Bangladesh.

18. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above shows the latest revision. Continued use of our website or services after changes means you accept the updated Terms.

19. Contact Us

Huckleberry Natural BD

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  Head Office: House 13, Road 10, Sector 6, Uttara, Dhaka - 1230

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  Support & Concierge: huckleberry.bd@gmail.com

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  Hotline: +880 9678771919 (9 AM - 6 PM)

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  Website: huckleberrybd.com

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  See also our Privacy Policy at huckleberrybd.com.