Return & Refund Policy
Learn when we exchange a product, what is not covered, and who pays the delivery charge.
Last updated: 30 September 2026
This Return & Refund Policy is part of the Terms & Conditions of Huckleberry Natural BD ("Huckleberry", "we", "us", "our"), operated at huckleberrybd.com.
1. Our Commitment
At Huckleberry Natural BD we want every order to reach you in perfect condition. This policy explains when we exchange a product, what is not covered, and who pays the delivery charge. It applies to all orders placed through huckleberrybd.com, our social media pages, WhatsApp and our hotline.
2. Damaged Product From Our End
If you receive a product that was damaged on our side (for example a defective, leaking or broken item, or a product that was packed damaged), we will exchange it free of charge, with no extra delivery or handling fee. To qualify, you must:
Inform us within 3 days of receiving the product.
Contact us through our hotline +880 9678771919 (9 AM - 6 PM) or email huckleberry.bd@gmail.com.
Share your order number, your name and phone number, and clear photos of the damaged product and its packaging. An unboxing video is strongly recommended.
Keep the product and its original packaging unused until our team has reviewed your request.
Claims made after 3 days cannot be accepted.
3. Damage Not Covered
We do not take responsibility, and will not exchange or refund, in the following cases:
Damage caused by the customer: misuse, improper storage, accidental damage, opening or using the product, or any damage after the product has been received.
Damage caused by the courier: damage that occurs while the parcel is with the courier service.
Requests made after the 3-day reporting period.
To help avoid courier-related problems, we recommend checking the parcel while the delivery person is present. If the package looks opened, crushed or wet, please tell the delivery person, take photos, and call us right away. We will do our best to guide you, even though courier damage is not covered by this policy.
4. Changing a Product or Buying Another Product
If you would like to change your product or buy a different product instead, you are welcome to request this. In this case, the customer must pay the delivery fee for the return and for sending the new product. Product price differences, if any, will be adjusted at the time of exchange. The product must be unused, unopened and in its original packaging, and the request must be made within 3 days of delivery. Opened or used consumable products cannot be changed.
5. Refunds
Our primary remedy for a damaged product from our end is an exchange. If the same product is out of stock, we will offer an alternative product or, where agreed, a refund of the product price through the original payment method or mobile banking within 5-7 working days.
6. How the Exchange Works
1. Report: Contact us within 3 days with your order number and photos/video.
2. Review: Our team checks your request, usually within 1-2 working days.
3. Approval: If the damage is from our end, we confirm your free exchange.
4. Pickup / Return: We arrange collection or guide you on how to send the product back.
5. Replacement: A new product is dispatched to your address at no extra charge.
7. Order Cancellation
You can cancel an order before it is handed to the courier by contacting us with your order number. Once the order is dispatched, cancellation may not be possible.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above shows the latest revision. The version in force on the day you place your order applies to that order.
9. Contact Us
For any return, exchange or refund request, please contact Huckleberry Natural BD:
Head Office: House 13, Road 10, Sector 6, Uttara, Dhaka - 1230
Support & Concierge: huckleberry.bd@gmail.com
Hotline: +880 9678771919 (9 AM - 6 PM)
Website: huckleberrybd.com
See also our Terms & Conditions and Privacy Policy at huckleberrybd.com.