Return & Refund Policy
At Huckleberry, we thoughtfully craft our natural skincare and hair concentrates. We want you to be absolutely delighted with your Ayurvedic self-care rituals.
Please review our returns framework carefully. As a small-batch, natural wellness company based in Dhaka, Bangladesh, we strive to combine traditional consumer protection principles with efficient logistical procedures.
Returns & Eligibility Criteria
Because our Ayurvedic formulations are active, organic, and preservative-free, we maintain strict safety guidelines for returned packages. You may request a return within seven (7) calendar days of delivery under these conditions:
The bathing bar, herbal soap, or hair oil remains completely unopened, unused, and sealed in its original custom botanical wrapping.
The safety shrink-wrap or security sticker on glass apothecary bottles remains completely intact.
You provide the original digital or physical purchase receipt issued directly by the Huckleberry official concierge platform.
Non-Refundable Items
To uphold global sanitation standards for personal hygiene products, certain items are strictly excluded from our returns framework once they leave our botanical cleanroom:
Custom skincare combinations and bespoke hair treatment packages created for individual skin profiles.
Items purchased during seasonal clear-out sales, special promotions, or using highly discounted campaign vouchers.
Digital gift cards or physical promotional ritual cards.
The Refund Process
Once our quality assurance laboratory in Uttara inspects and approves your returned item, we will process your transaction within the following timelines:
bKash & Nagad Transactions: Refunds are credited back to your original mobile financial wallet within 3 to 5 business days.
Bank & Credit Card Transactions: Refunds are settled with our payment processors within 7 to 10 bank-working days (depending on your bank's native clearing cycle).
Please note that the original shipping fee incurred during delivery is non-refundable.
Damaged or Defective Deliveries
We take extreme care in securing our apothecary jars. If your package arrives damaged, shattered, or with broken seals, please immediately notify our Ayurvedic Hotline or write to us with detailed unboxing photos or video clips within 24 hours of delivery. We will arrange a free immediate replacement.